Consumerline is run in partnership between the Consumer Council and the Northern Ireland Trading Standards Service. We provide information to help you avoid scams, dodgy deals, make a complaint and stay up to date with consumer law.
Did you know that not complaining costs you £219 a year? So let us help you complain effectively. Last year, Consumerline advisors helped consumers get back £1.7m in goodwill gestures and compensation.
Here are examples of how Consumerline can help you:
- A man bought a DVD player, which became faulty after a few months. The trader said that he had to contact the manufacturer to get it repaired. Following advice from Consumerline, he returned the DVD player to the trader and got a refund.
- When a man complained to the garage that his car, which was less than six months old, needed a new fuel pump he was told that the pump wasn’t covered by warranty. After advice from Consumerline, the man returned to the trader who fitted the fuel pump for free.
- A suite of furniture was faulty when it was bought. The trader offered to repair it, but the consumer wanted a refund. After advice from Consumerline, the woman got a full refund.
Being informed and confident is good for you and good for business. By complaining effectively you give companies a chance to listen to valuable feedback and put things right for you and for others.
So use Consumerline to learn your rights and responsibilities. Find your consumer voice and be a clever consumer.
Complaints made to Consumerline have also led to the Trading Standards Service taking formal action and prosecuting retailers who break the law.
- A County Antrim car dealer was prosecuted under misleading prices legislation, for falsely advertising a “free gift” with car purchases.
- An estate agent was prosecuted for falsely advertising that a group of apartments had secure car parking, when this was not the case.
- A double glazing firm received a formal caution for claiming that a double glazing installation contained glass to a specific standard, when the glass used did not conform to the standard.