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The questions you should ask.
The rights explained in this factsheet apply to people travelling on passenger ferry services operating to, from or within European Union countries. However, the rights do not apply to some smaller ferry services.
The rights of ferry passengers are legally protected. If your sailing is delayed or cancelled you are entitled to assistance and in certain cases compensation.
Guide to Payment Protection Insurance (PPI) mis-selling. How to claim and why there's no need to use Claims Management Companies
The Caravans Act (Part II) introduces, for the first time in Northern Ireland, legislation controlling the dealings between caravan park owners and those renting holiday caravan pitches for more than 28 days.
To help passengers the Consumer Council has produced ‘Plane Facts – your essential guide to air travel’ to provide information and advice should things go wrong.
A Consumer Council guide to protecting your purchases and savings.