Consumerline - Links

Consumer Organisations

• advice ni - http://www.adviceni.net/

• Air Transport Users Council - http://www.auc.org.uk

• ASA - http://www.asa.org.uk

  Advertising Standards Authority

• BEUC - http://www.beuc.org

• Citizens Advice - http://www.citizensadvice.co.uk

• Citizens Connection - http://www.commonpurpose.org.uk

• Citizens Signpost Service - http://www.ec.europa.eu/citizensrights

  This is a Europe-wide service that offers consumers information on issues and advice on their rights under internal market rules.

  The service operates in all official languages of the EU.

• Consumer Advice Net - http://www.consumeradvice.net

  Sister site to Trading Standards Net

• Consumer Direct - http://www.consumerdirect.gov.uk/

  Consumer Direct is a government funded advice service for everyone to use.

• Consumer Focus - http://www.consumerfocus.org.uk/

  Consumer Focus is the champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.

• Consumers Association - http://www.which.co.uk

  Consumer products independently tested and rated.

• Consumers' Association of Ireland - http://www.consumerassociation.ie/

  The Consumers' Association of Ireland is an independent, non-profit organisation working on behalf of Irish consumers.

• Disability Action - http://www.disabilityaction.org

• European Consumer Centre Dublin - http://www.ecic.ie

  ECC Ireland offers advice on consumer rights when buying goods or services in another European country. They can also liaise directly with a trader in another European country on your behalf if necessary. Their service is free and confidential.
  

• Financial Services Consumer Panel - http://www.fs-cp.org.uk/

  Works to ensure that the FSA (Financial Services Authority) regulates the financial services industry in the UK in the interests of consumers.

• General Consumer Council - http://www.consumercouncil.org.uk

  The home web site for the General Consumer Council for Northern Ireland.

• Getting Out and About - http://www.ni-transportguide.info/

  A guide to accessible transport in NI

• Help the Aged NI - http://www.helptheaged.org.uk

• NICVA - http://www.nicva.org

  NI Council for Voluntary Action

• Ofcom- Office of Communications - http://www.ofcom.org.uk

• Office of Fair Trading - http://www.oft.gov.uk/

• Passenger Focus - http://www.railpassengers.org.uk

  Independent National Rail Consumer Watchdog

• SCOTSS - http://www.scotss.org.uk

  Trading Standards Service in Scotland

• Trading Standards Net - http://www.tradingstandards.net

  Trading Standards and Consumer Protection related advice and information

• Trading Standards Service - http://www.detini.gov.uk/deti-consumer-index.htm

  Northern Ireland Trading Standards Service

• Youth Council for NI - http://www.ycni.org

  The Youth Council seeks to champion the well-being, rights and participation of young people.

District Councils

• Antrim Borough Council - http://www.antrim.gov.uk

• Ards Borough Council - http://www.ards-council.gov.uk

• Armagh City and District Council - http://www.armagh.gov.uk

• Ballymena Borough Council - http://www.ballymena.gov.uk

• Ballymoney Borough Council - http://www.ballymoney.gov.uk

• Banbridge District Council - http://www.banbridge.com

• Belfast City Council - http://www.belfastcity.gov.uk

• Carrickfergus Borough Council - http://www.carrickfergus.org/home

• Castlereagh Borough Council - http://www.castlereagh.gov.uk

• Coleraine Borough Council - http://www.colerainebc.gov.uk

• Cookstown District Council - http://www.cookstown.gov.uk

• Craigavon District Council - http://www.craigavon.gov.uk

• Derry City Council - http://www.derrycity.gov.uk

• Down District Council - http://www.downdc.gov.uk

• Dungannon & South Tyrone Borough Council - http://www.dungannon.gov.uk

• Fermanagh District Council - http://www.fermanagh.gov.uk

• Larne Borough Council - http://www.larne.gov.uk

• Limavady Borough Council - http://www.limavady.gov.uk/

• Lisburn Borough Council - http://www.Lisburn.gov.uk

• Magherafelt District Council - http://www.magherafelt.gov.uk

• Moyle District Council - http://www.moyle-council.org

• Newry & Mourne District Council - http://www.newryandmourne.gov.uk/

• Newtownabbey Borough Council - http://www.newtownabbey.gov.uk

• North Down Borough Council - http://www.northdown.gov.uk

• Omagh District Council - http://www.omagh.gov.uk

• Strabane District Council - http://www.strabanedc.org.uk

Other Useful Links

• ABTA - http://www.abta.com/

  The Association of British Travel Agents website

• Advice Guide - http://www.adviceguide.org.uk

  Provides up to date independent advice

• Civil Service Benevolent Fund - http://www.csbf.org.uk

  CSBF offers information, advice and financial assistance to serving, former and retired civil servants.

• Competition Commission - http://www.competition-commission.gov.uk/

• Complaintexpert - http://www.complaintexpert.co.uk

  Complaintexpert offers a unique reference point for consumers on how to complain effectively and get the results you want.

• Consumer Credit Counselling Service - http://www.debtlineni.org/

  Consumer Credit Counselling Service is the UK's largest debt charity. The service provides a free, confidential and innovative approach to debt management.

• ConsumerRightsExpert - http://www.consumerrightsexpert.co.uk

  ConsumerRightsExpert offers consumers a reference point on understanding their consumer rights and how to use them. Their features and articles are written by professional journalists and experts who have a particular interest or background in this area.

• CORGI - http://www.trustcorgi.com

  The Council for Registered Gas Installers (CORGI) supports the gas expert, both in making their jobs easier and in ensuring the general public are properly informed and able to get a quality gas installer when they need one.

• Enforcement of Judgments Office - http://www.courtsni.gov.uk/en-GB/Services/Enforcement+of+Judgments+Office/

  The EJO is a department of the Northern Ireland Court Service which enforces all civil judgments for recovery of money, goods and property in Northern Ireland

• Europa - http://www.ec.europa.eu

  European Union on line

• EUROPARL - http://www.europarl.eu.int

  European Parliament

• Financial Services Authority - http://www.moneymadeclear.fsa.gov.uk

  Independent watchdog, which regulates financial services and protects the rights of consumers

• Food Standards Agency - http://www.foodstandards.gov.uk

  Promotes Food Safety in the UK

• Health Promotion Agency - http://www.healthpromotionagency.org.uk

  Promotes public health in Northern Ireland

• MoneyExpertise - http://www.moneyexpertise.co.uk

  MoneyExpertise offers a unique reference point on managing your money. It contains practical advice on everything from savings to debt.

• NI Direct - http://www.nidirect.gov.uk/index/contacts/national-minimum-wage-helpline.htm

  Information on the National Minimum Wage and helpline number.

• NI Direct - http://www.nidirect.gov.uk

  This site is designed to give citizens and businesses a one-stop access point to government and public services on the web.

• NUS-USI - http://www.nistudents.org

  National Union of students - Union of students in Ireland
  (Represent interests of students in NI)

• OFREG - http://ofreg.nics.gov.uk

  Office for the Regulation of Electricity and Gas

• OFTEC - http://www.oftec.co.uk

  The Oil Firing Technical Association (OFTEC) is the trade association for the domestic oil heating and cooking industry in both the UK and the Republic of Ireland. OFTEC have produced consumer information sheets called Easy Guides which cover topics such as the importance of boiler servicing.

• Ombudsman - http://www.ni-ombudsman.org.uk/

  Office of the Ombudsman for Northern Ireland

• OnlineShoppingRights - http://www.onlineshoppingrights.co.uk

  OnlineShoppingRights was formed to offer a unique reference point on staying safe when shopping online. In the ever growing world of internet shopping, this site explains how to stay safe and understand your rights when buying and selling online.

• Press Complaints Commission - http://www.pcc.org.uk

  The Press Complaints Commission is an independent body which provides a free service to members of the public who wish to make a complaint about the editorial content of newspapers and magazines

• Retail Motor Industry Federation - http://www.rmif.co.uk

• The Financial Obudsman Service - http://www.financial-ombudsman.org.uk

  Free independant service for resolving disputes with financial firms

• The Northern Ireland Assembly - http://www.ni-assembly.gov.uk

• The Northern Ireland Executive - http://www.nics.gov.uk

  Government of Northern Ireland

• UK Civil Aviation Authority - http://www.caa.co.uk/

• UK250 - http://www.uk250.co.uk

  A directory of quality UK sites

• Ulster Farmers Union - http://www.ufuni.org